Review Of A Test Target Operating Model
Our team were challenged to review a client’s Target Operating Model for their Global Payments Testing organisation, validate its benefits case and define an implementation roadmap.
Our client, a major bank, had produced a Target Operating Model (TOM) which demonstrated testing improvements across its business. However, the TOM required a clear and quantifiable business case in order to secure funding and support from senior stakeholders, not to mention a roadmap, terms of reference for prioritising initiatives and a set of Key Performance Indicators (KPIs) to track progress against a baseline position.
Working with the bank’s Head of Payments Testing, our team got to work reviewing and validating the existing TOM by testing the organisation’s performance across the key dimensions of Data, Automation, Governance, Test Execution, Environments and Resourcing.
Following 15 hours of in-depth interviews, across 11 ‘Priority 1’ projects, during a two week data discovery phase, we compiled a detailed benefits case to justify the TOM’s implementation, plus the quantitative and qualitative benefits it would deliver. Our team then went on to create a high level roadmap to implement the TOM over a two year period and outlined terms of reference for 12 priority initiatives within the bank.
Our team clearly demonstrated how the bank could achieve benefits adding up to more than £2m per year. Also, with a comprehensive roadmap for the successful implementation of the TOM, we left our client with 12 Terms of Reference guides and a high level metrics framework tracking progress of the TOM.