Delivering A New Internet Banking Channel
Taking the lead in testing and technical implementation, we helped a leading UK corporate bank to deliver a new Corporate Customer Channel.
Our client asked us to help get the testing of their new internet banking channel back on track as well as creating a clearer definition of what their customer migration activities would look like. On top of that, we were also asked to lead all of the bank’s technical activities for Go-Live.
Our team quickly took hold of the client’s end-to-end testing programme, re-planning the execution, restructuring both on and offshore teams and, ultimately, delivering it all within tight timelines. We also took control of the client’s migration testing workstream, defining a clear strategy and approach before mobilising the team to successfully deliver against it.
By remaining vigilant for any potential issues within the programme, we were also in a position to give our client several key recommendations for remedial actions.
Our client valued our informed, independent and honest assessment of the issues facing the launch of their new internet banking channel, using that insight to create a set of firm foundations on which to rebuild and recover their wayward programme.
They also appreciated the fact that we were willing to take responsibility and accountability for key leadership and delivery roles whilst working together with internal stakeholders to turn our recommendations and improvements into reality.